In the past, what safety stock system did you have in your hospital?
Mireia León: Previously, we had the safety stock system in the operating rooms. That means, the material that was needed, could be replenished in the corresponding operating room.
How was previously the process to complete a set, in case an instrument was missing or damaged or in case it has been sent to technical service?
Mireia León: When a material (instrument) was damaged, it was sent to the commercial company for repair. Thus, the delay due to the time was very long. So, a basic material, such as a mosquito (clamp), could take up from three to four weeks to come back from repair if it was repairable. The same thing happened with new material. The operating room had to ask the hospital's electromedical service (they are responsible for executing requests for operating room equipment). They requested an offer for the needed equipment from the commercial company and then it was sent to the hospital. But of course, the delay time for this process was excessive.